Pros and cons of domestic customer from the view point of hoteliers in Egypt
Mohamed, H., Atef, A. (2018). Pros and cons of domestic customer from the view point of hoteliers in Egypt. EKB Journal Management System, 15(1), 116-125. doi: 10.21608/jaauth.2018.48000
Hany Essam El-Din Mohamed; Ahmed Mohamed Atef. "Pros and cons of domestic customer from the view point of hoteliers in Egypt". EKB Journal Management System, 15, 1, 2018, 116-125. doi: 10.21608/jaauth.2018.48000
Mohamed, H., Atef, A. (2018). 'Pros and cons of domestic customer from the view point of hoteliers in Egypt', EKB Journal Management System, 15(1), pp. 116-125. doi: 10.21608/jaauth.2018.48000
Mohamed, H., Atef, A. Pros and cons of domestic customer from the view point of hoteliers in Egypt. EKB Journal Management System, 2018; 15(1): 116-125. doi: 10.21608/jaauth.2018.48000

Pros and cons of domestic customer from the view point of hoteliers in Egypt

Journal of Association of Arab Universities for Tourism and Hospitality
Article 20, Volume 15, Issue 1, 2018, Page 116-125  XML PDF (213.03 K)
Document Type: Original Article
DOI: 10.21608/jaauth.2018.48000
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Authors
Hany Essam El-Din Mohamed1; Ahmed Mohamed Atef2
1Hotel Management Department, Faculty of Tourism and Hotel Management, Helwan University
2Hotel Management Department, The Higher Institute for the specific studies, El-Giza
Abstract
     The objective of the research is to know Pros and cons of domestic customer from the perspectives of hoteliers. The first stage includes developing a manager’s questionnaire for a sample of eighteen resort hotels in Hurghada and Sharm El Sheikh. The second stage includes interviewing ten experts in the tourism field.  The results indicated that the majority of hotel managers encourage domestic tourism. On the other hand, hotel managers prefer to serve foreigners than Egyptian customers due to that the behavior and attitude of Egyptian customers are not acceptable. The research presented relevant recommendations the most important of which is the need to activate an intensive advertising campaign by the Ministry of Tourism for enhancing Egyptian customers' behavior concerning how to deal with the hotel facilities and to maintain them.
Keywords
Egyptian customers; Domestic tourism; customer attitude/behavior; customer
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