Safety and Security Measures in Egyptian Hotels | ||||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||||
| Article 13, Volume 13, Issue 1, 2016, Page 165-190 PDF (696.46 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/jaauth.2016.49721 | ||||
 View on SCiNiTO | ||||
| Author | ||||
| Karam Mansour Ghazi | ||||
| The High Institute of Tourism and Hotels, King Marriott, Alexandria | ||||
| Abstract | ||||
| This study investigates safety and security measures from Egyptian hotel guests’ viewpoint, through assessing the importance level and usage level of measuring and testing the gap between the importance and usage of measures. Using IPA Methodology, a stratified random sample was chosen. 500 questionnaires were randomly distributed to guests in 5-star hotels. The results indicated that the highly important and rarely usage measures are related to three dimensions; “Medical Preparedness, Guestroom Security, and Emergency Preparedness”. Meanwhile, the less important and widely used measures are related to two dimensions; “Detectors, and Access Control”. Additionally, there is a statistically significant gap between the importance level and the usage level of measures. Hence, there are opportunities for changes and improvements in Egyptian hotels. | ||||
| Keywords | ||||
| safety; security; measures; IPA | ||||
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