Using the 360 degree method in evaluating the performance of workers in Egyptian hotels | ||||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||||
| Article 26, Volume 13, Issue 1, 2016, Page 73-86 PDF (236.72 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/jaauth.2016.49894 | ||||
 View on SCiNiTO | ||||
| Author | ||||
| Moataz bellah Farid | ||||
| faculty of tourism and hotels, Suez Canal University | ||||
| Abstract | ||||
| This research aims at shedding light on the performance appraisal process in Egyptian hotels, besides determining the main data resources used in this process. Questionnaires were directed to 18 five star human resources managers in great Cairo. The collected data was analyzed statistically by “Statistical Package for Social Sciences” 19. The research revealed lack of using multi-source feedback from all perspectives that are affected by employee performance "360 degree feedback", besides remarkشلامث defects in Performance appraisal procedures. The research recommends focusing on collecting data from the main four sources of performance appraisal data "Supervisor, peers, Subordinates, customers” (360- ‘degree method). | ||||
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