Applying Virtual Reality to Developing Customer Services in Hospitality Industry
Elshaer, N., Abdo, A. (2014). Applying Virtual Reality to Developing Customer Services in Hospitality Industry. EKB Journal Management System, 11(2), 187-199. doi: 10.21608/jaauth.2014.57126
Noha Saad Elshaer; Amira Hassan Abdo. "Applying Virtual Reality to Developing Customer Services in Hospitality Industry". EKB Journal Management System, 11, 2, 2014, 187-199. doi: 10.21608/jaauth.2014.57126
Elshaer, N., Abdo, A. (2014). 'Applying Virtual Reality to Developing Customer Services in Hospitality Industry', EKB Journal Management System, 11(2), pp. 187-199. doi: 10.21608/jaauth.2014.57126
Elshaer, N., Abdo, A. Applying Virtual Reality to Developing Customer Services in Hospitality Industry. EKB Journal Management System, 2014; 11(2): 187-199. doi: 10.21608/jaauth.2014.57126

Applying Virtual Reality to Developing Customer Services in Hospitality Industry

Journal of Association of Arab Universities for Tourism and Hospitality
Article 18, Volume 11, Issue 2, 2014, Page 187-199  XML PDF (416.34 K)
Document Type: Original Article
DOI: 10.21608/jaauth.2014.57126
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Authors
Noha Saad Elshaer1; Amira Hassan Abdo2
1Hotel Management Department, Faculty of Tourism and Hotel Management, October 6 University
2Tourism Studies Department, Faculty of Tourism and Hotel Management, October 6 University
Abstract
The internet is playing an increasingly important role in the way consumers’ research and reserve travel and lodging. Hotels of various class levels differ with respect to their property features and target markets. Given this, one may reasonably expect a hotel’s website to reflect its market position and the interests of its target market. The hotel industry is dynamic and accompanied by rapid changes. The new Virtual Reality frontier marks another competition point for hospitality firms. Embracing the new opportunities presented by the internet can put a hotel at a significant advantage over those that choose not to emphasize this increasingly vital marketing tool.
Virtual Reality is a technology that enables the design and implementation of new paradigms for human computer interaction applicable in various application domains. A new and mostly unexplored field for Virtual Reality enhanced applications is tourism. The main advantage in the application of Virtual Reality environments is in the marketing and promotion of tourism destinations and services. Especially, the special and exploratory nature of both Virtual Reality and tourism is an ideal factor to bring these two areas together. By the use of brochures, magazines, films, or videos people are already applying their power of imagination to experience new holiday destinations.
Keywords
Virtual reality; Local Customer Service; Tourism Industry; Websites; 3D and Visualization; Mobiles
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