The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust
Mohamed, S., Morsy, S., Mohamed, F. (2018). The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust. EKB Journal Management System, 6(15), 78-85. doi: 10.21608/asnj.2018.59654
Soma Taha Mohamed; Sahar Mohamed Morsy; Fatma Rushdy Mohamed. "The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust". EKB Journal Management System, 6, 15, 2018, 78-85. doi: 10.21608/asnj.2018.59654
Mohamed, S., Morsy, S., Mohamed, F. (2018). 'The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust', EKB Journal Management System, 6(15), pp. 78-85. doi: 10.21608/asnj.2018.59654
Mohamed, S., Morsy, S., Mohamed, F. The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust. EKB Journal Management System, 2018; 6(15): 78-85. doi: 10.21608/asnj.2018.59654

The Mediating Effect of Patient Satisfaction on the Patient's Perception of Healthcare Quality and Patient Trust

Assiut Scientific Nursing Journal
Article 9, Volume 6, Issue 15, December 2018, Page 78-85  XML PDF (389.17 K)
Document Type: Original Article
DOI: 10.21608/asnj.2018.59654
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Authors
Soma Taha Mohamed1; Sahar Mohamed Morsy2; Fatma Rushdy Mohamed3
1Nursing Specialist in Conjunctivitis Minia Hospital, Egypt.
2Professor of Nursing Administration, Faculty of Nursing, Assuit University, Egypt.
3Professor of Nursing Administration, Faculty of Nursing ,Assuit University, Egypt.
Abstract
Background: Patients‟ experiences with quality of care and patient satisfaction in hospital are considered to be important elements in quality improvement of work in hospitals, and are also seen as indicators of quality of healthcare. The Aim of this study was to investigate the impact of patient satisfaction in the patients‟ perceptions of healthcare quality and patient trust Research design: A descriptive study was used. Setting: the study conducted in Minia General Hospital. Subjects: Includes all patients (200 patients) admitted to general Medical and Surgical Departments. Tools of study: three tools were used include personal characteristics data, SERVQUAL questionnaire, patient satisfaction questionnaire, and patient trust questionnaire. Results: more than half of the studied subjects strongly disagree toward prompt services (no waiting time), services provided as expected, efficiency of admitting procedure, friendly and courteous staff/doctors, and healthy, neat and clean environment. Also, there were positive correlations between patient satisfaction, patient trust and healthcare quality items with highly statistically significant differences. Conclusion: the patients are not satisfied about healthcare quality and they haven't trust and satisfaction about their services. Recommendation: Hospitals have to running a study on managers/doctors/staff perceptions of hospitals' services.
Keywords
Patient Perception of Healthcare Quality; Patient Satisfaction & Patient Trust
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