Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt
(2016). Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt. EKB Journal Management System, 34(1), 17-33. doi: 10.21608/ejcm.2016.644
. "Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt". EKB Journal Management System, 34, 1, 2016, 17-33. doi: 10.21608/ejcm.2016.644
(2016). 'Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt', EKB Journal Management System, 34(1), pp. 17-33. doi: 10.21608/ejcm.2016.644
Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt. EKB Journal Management System, 2016; 34(1): 17-33. doi: 10.21608/ejcm.2016.644

Patient - Service Provider Communication is a Key for Patients' Satisfaction in Emergency Department -Cairo University Hospitals - Egypt

The Egyptian Journal of Community Medicine
Article 2, Volume 34, Issue 1, January 2016, Page 17-33  XML PDF (800.76 K)
Document Type: Original Article
DOI: 10.21608/ejcm.2016.644
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Abstract
The satisfaction profile of emergency care patients guides strategies for improving quality of pre-hospital and in-hospital care. Aim: Display resources and hospital bed utilization pattern 2009-2013 in Cairo University Hospital –Emergency Department, tracking pre-hospital events and delineate the perspectives of patients towards hospital services.
Methods: Setting: the study was conducted in. Design Cairo University Hospital –Emergency Department sampling: cross-sectional study that recruited 208 patients discharged from CUH-ED in year 2013. Data sources: the accessible service statistics of CUH-ED 2009 - 2013, and structured interview guide for recoding patient's data. Data analysis tested the association of pre-hospital and in-hospital care with overall patient satisfaction at time of discharge from CUH-ED.
Results:In CUH-ED 2013,nurse: bed ratio was 1: 7.6 per shift; bed occupancy rate 84% and average length of hospital stay was 4 days and in-hospital mortality 1.2%. There were insignificant difference between satisfied and unsatisfied patients by socio-demographic background, and configuration of pre-hospital events and condition at discharge (improved/deteriorated). Satisfaction from physician performance was detected in 76.3% of patients, while satisfaction from nurse performance was elicited in 51.8%. About 69.7% of patients expressed their satisfaction from patient-provider communication (p> 0.001 OR =205 CI= 27 – 1560).
Conclusion: Patient-provider communication in CUH-ED is appreciated by patients to be a key for quality services for in-hospital emergency care.
Keywords
patient satisfaction; configuration of pre-hospital events; patient-provider communication
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