علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration
الوکيل, . (2021). علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration. EKB Journal Management System, 41(3), 129-148. doi: 10.21608/aja.2021.67460
إيمان محمد الوکيل. "علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration". EKB Journal Management System, 41, 3, 2021, 129-148. doi: 10.21608/aja.2021.67460
الوکيل, . (2021). 'علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration', EKB Journal Management System, 41(3), pp. 129-148. doi: 10.21608/aja.2021.67460
الوکيل, . علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration. EKB Journal Management System, 2021; 41(3): 129-148. doi: 10.21608/aja.2021.67460

علاقة رأس المال الفکري بالتميز المؤسسي: دراسة تطبيقية على وزارة السياحة إدارة السياحة العلاجية The relationship of intellectual capital to institutional excellence Applied study on the Ministry of Tourism Medical Tourism Administration

المجلة العربية للإدارة
Article 8, Volume 41, Issue 3, September 2021, Page 129-148  XML PDF (334.03 K)
Document Type: بحوث باللغة العربیة
DOI: 10.21608/aja.2021.67460
View on SCiNiTO View on SCiNiTO
Author
إيمان محمد الوکيل
عضو هيئة تدريس، إدارة عامة بالمعهد العالي للدرأسات النوعية، جمهورية مصر العربية
Abstract
هدفت الدراسة الى بحث العلاقة بين رأس المال الفکري والتميز المؤسسى بوزارة السياحة إدارة السياحة العلاجية، واستکشاف علاقة راس المال الفکرى من حيث مکون راس المال التنظيمي ومکون الابتکار والابداع بالتميز المؤسسى، وهدفت الدراسة الى الإجابة على تساؤل يتعلق بما علاقة راس المال الفکرى بالتميز المؤسسى في إدارة السياحة العلاجية بوزارة السياحة المصرية؟ وضعت الباحثة ثلاث فرضيات هي: لا توجد علاقة ذات دلالة إحصائية بين راس المال الفکرى من حيث مکون راس المال البشرى والتميز المؤسسى في إدارة السياحة العلاجية بوزارة السياحة المصرية، لا توجد علاقة ذات دلالة إحصائية بين راس المال الفکرى من حيث مکون راس المال التنظيمي والتميز المؤسسى في إدارة السياحة العلاجية بوزارة السياحة المصرية، لا توجد علاقة ذات دلالة إحصائية بين راس المال الفکرى من حيث مکون الابتکار والابداع والتميز المؤسسى في إدارة السياحة العلاجية بوزارة السياحة المصرية. تبين من النتائج وجود علاقة ارتباطية وتأثيرية من جانب راس المال الفکرى من حيث المکون التنظيمى والابتکاري کما اتضح من الدراسة ان واقع راس المال بمکوناته المتعلقة بالعناصر التنظيمية والعناصر الابتکارية يسهم في اکتمال المنظومة المؤسسية التي توفر ابعاد وبيئة مناسبة لتحقيق التميز بإدارة السياحة العلاجية، واتضح جوهرية العلاقات الإحصائية للفرضيات البحثية الثلاثة وصحة تاثير راس المال التنظيمى وراس المال البشرى وراس المال الفکرى على الأداء المؤسسى المتميز في إدارة السياحة العلاجية. اوصت الدراسة برسم خطة للموارد البشرية وممارستها من منطلق أسس راس المال الفکرى التنظيمى والابتکاري، ان تقوم إدارة السياحة العلاجية في وزارة السياحة بتطبيق نظام تکريم مادي ومعنوي للأفراد الذين يسهمون بأدائهم الوظيفي بأفکار تضيف قيمة ملموسة للأنشطة وتعزز من العائد على إدارة السياحة العلاجية، تطوير الهيکل التنظيمى لإدارة السياحة العلاجية وفق معايير راس المال الفکرى من حيث توفير بيئة للابتکار والابداع، من خلال تعديل تصميم الهيکل والاختصاصات الهيکلية، ان يعاد النظر في بطاقات الوصف الوظيفى وتطويرها بحيث تسهم في وضع معايير للأداء والمهام المنوط بها لهم بشکل منسجم مع معايير راس المال الفکري التنظيمي والابتکاري، وضع مقاييس للتميز المؤسسي بإدارة السياحة العلاجية من منطلق مواصفات راس المال الفکرى والتنظيمي والابتکاري.
The study aimed to examine the relationship between intellectual capital and institutional excellence in the Ministry of Tourism, Department of Therapeutic Tourism, and explore the relationship of intellectual capital in terms of organizational capital component and innovation and creativity component of institutional excellence. Medical tourism in the Egyptian Ministry of Tourism? The researcher developed three hypotheses: There is no statistically significant relationship between the intellectual capital in terms of human capital component and institutional excellence in the Department of Medical Tourism in the Egyptian Ministry of Tourism, There is no statistically significant relationship between intellectual capital in terms of organizational capital component and institutional excellence in the Department of Medical Tourism in the Egyptian Ministry of Tourism, There is no statistically significant relationship between the intellectual capital in terms of the component of innovation, creativity and institutional excellence in the management of medical tourism in the Egyptian Ministry of Tourism. The results show that there is a correlation and influence on the part of the intellectual capital in terms of the organizational and innovative component. The study also revealed that the reality of capital with its components related to the organizational and innovative elements contributes to the completion of the institutional system that provides appropriate dimensions and environment to achieve excellence in the management of medical tourism. The statistical relations of the three research hypotheses and the impact of organizational capital, human capital and intellectual capital on the distinguished institutional performance in the management of medical tourism were demonstrated. The study recommended drawing up a plan for human resources and practicing it from the basis of organizational and innovative intellectual capital, The Medical Tourism Administration in the Ministry of Tourism should implement a system of material and moral recognition for individuals who contribute their performance to ideas that add tangible value to activities and enhance the return on medical tourism management, Develop the organizational structure of the management of medical tourism in accordance with the standards of intellectual capital in terms of providing an environment for innovation and creativity.
Keywords
رأس المال الفکرى; راس المال التنظيمى; رأس المال الابتکاري; التميز المؤسسى; إدارة الموارد البشرية; وزارة السياحة; إدارة السياحة العلاجي; Organizational Capital; Innovative Capital; Institutional Excellence; Human Resources Management; Ministry of Tourism; Medical Tourism Management
References

Aragon , Antonio, S., Gregorio ,S. M., Arleen M. M..2015. The mediating effect of strategic human resource practices on knowledge management and firm performance. Revista European, V. 24, 3, September–December: 138-148.

Arvan , Meysam, A., Aschkan ,O., Reza, G..2016. Intellectual capital evaluation using fuzzy cognitive maps: A scenario-based development planning. Expert Systems with Applications, V. 55, 15, August: 21-36.

Aryanto , Riza, Avanti, F., Adi Z. A..2015. Strategic Human Resource Management, Innovation Capability and Performance: An Empirical Study in Indonesia Software Industry. Social and Behavioral Sciences, V. 211, 25 November: 874-879.

Beattie , Vivien, and Smith ,Sarah.2013. Value creation and business models: Refocusing the intellectual capital debate. The British Accounting Review, V.45, 4, December: 243-254.

Belias , Dimitrios, B., Athanasios, K., Labros, S., George A..2015. Job Satisfaction, Role Conflict and Autonomy of employees in the Greek Banking Organization. Social and Behavioral Sciences, V. 175, 12 February: 324-333.

Bellora, Lucia and Guenther,Thomas.2013. Drivers of innovation capital disclosure in intellectual capital statements: Evidence from Europe. The British Accounting Review, V. 45, 4, December :255-270.

Bhattacharyya , Ena and Bin Mohd , Ameri.2014. Learning Style and its Impact in Higher Education and Human Capital Needs. Social and Behavioral Sciences, V. 123, 20, March : 485-494.

Bonaccorsi, Andrea, Peter H., Tindaro C., Saeed U.H.2017. The solitude of stars. An analysis of the distributed excellence model of European universities. Journal of Informatics, 11, 2, May, pp.: 435-454.

Boujelbene , Mohamed and Affes, Habib.2013. The impact of intellectual capital disclosure on cost of equity capital: A case of French firms. Journal of Economics Finance and Administrative Science, V. 18, 34, June : 45-53.

Cavicchi , Caterina and Vagnoni , Emidia,.2017. Does intellectual capital promote the shift of healthcare organizations towards sustainable development? Evidence from Italy. Journal of Cleaner Production, V. 153, 1, June: 275-286.

Chi , Wei and Qian ,Xiaoye.2016. Human capital investment in children: An empirical study of household child education expenditure in China, 2007 and 2011. China Economic Review, V. 37, February: 52-65.

Dehaghi ,Morteza and Rouhani, Abbas.2014 Studying the Relationship between the Effective Factors on Employees’ Performance in Iran’s University and the Students’ Satisfaction with regards to Employees’ Performance. Social and Behavioral Sciences, V. 141, 25 ,August: 903-908.

Delgado-Verde , Miriam, Gregorio, M. C., Javier, A. S..2016. Intellectual capital and radical innovation: Exploring the quadratic effects in technology-based manufacturing firms. Technovation, V. 54, August: 35-47.

Diaz-Fernandez, Carmen M., F., Rosario ,M. G. R., Biagio, S.2015. Top management team’s intellectual capital and firm performance. European Management Journal, V. 33, 5, October: 322-331.

Dogan , Ali, & Anil , Ibrahim 2016. The Comparison of the Individual Performance Levels between Full-time and Part-time Employees: The Role of Job Satisfaction. Social and Behavioral Sciences, V. 235, 24 November 2016, Pages 382-391.

Dolores , Guerrero-Baena, M., Jose, A. G. L., Vicente, F., J..2015. A multicriteria method for environmental management system selection: an intellectual capital approach. Journal of Cleaner Production, V. 105, 15 ,October: 428-437.

Dols, Jean D., Diana B. M., Holly A. D., Karen L. W., Maria M. C.2018. Nurse-Managed Health Centers: Measures of Excellence. The Journal for Nurse Practitioners, 14, 8, September, pp.: 613-619. 

Dong , Zhiqiang and Zhang ,Ongjing.2016. Accumulated social capital, institutional quality, and economic performance: Evidence from China. Economic Systems, V. 40 2, June: 206-219.

Edgeman , Rick 2018. Excellence models as complex management systems: An examination of the Shingo operational excellence model. Business Process Management Journal, 24, 6, pp: 1321-1338.

Ghani , Nadiah ,M. A., Nor, S. N. ,Muhamad, Y., Norliza, S B..2016. Leader’s Personality Traits and Employees Job Performance in Public Sector, Putrajaya. Procedia Economics and Finance, V.37,:46-51

Gogan , Luminita and Draghici, Anca ,D. 2013. A Model to Evaluate the Intellectual Capital. Procedia Technology, V. 9: 867-875.

Gogan , Maria.2014. An Innovative Model for Measuring Intellectual Capital. Social and Behavioral Sciences, V. 124, 20, March : 194-199.

Hashemy , Seyed , H. , Minoo, Y., Shahla, S., Behzad, O..2016 Explaining Human Resource Empowerment Pattern and Organizational Excellence among Employees of Emergency of Guilan’s University Hospitals. Social and Behavioral Sciences, V. 230, 12 September: 6-13.

Kiersma , Mary E., Aleda M. H. C., Erika L. K., Elizabeth W. B.2016. Evaluation of criteria utilized in the recognition of teaching excellence awards. Currents in Pharmacy Teaching and Learning, 8, 4, July–August, pp: 477-484.

Lahiani ,Nouha , Abderrahman, E. M., Yasmina, H., Abdelfattah, T..2016. A novel improving method of industrial performance based on human resources management. IFAC-Papers Online, V. 49, 28,: 262-267.

Lentjushenkova, Oksana and Lapina , Inga.2014. The Classification of the Intellectual Capital Investments of an Enterprise. Social and Behavioral Sciences, V. 156, 26 ,November: 53-57.

Liao , Kun and Huang Shung,.2016. Impact of Vision, Strategy, and Human Resource on Nonprofit Organization Service Performance. Social and Behavioral Sciences, V. 224, 15 June: 20-27.

Liu , Chih-Hsing,.2017. The relationships among intellectual capital, social capital, and performance - The moderating role of business ties and environmental uncertainty. Tourism Management, V. 61, August: 553-561.

Lopez-Ruiz , Victor , Jose, L. A. N., Domingo, N. P..2014. Knowledge-city index construction: An intellectual capital perspective. Expert Systems with Applications, V. 41, 12, 15, September: 5560-5572.

Lu , Wen-Min, Qian, L. K., Chia-Liang, H..2014. Intellectual capital and national innovation systems performance. Knowledge-Based Systems, V. 71, November: 201-210.

Meles, Antonio, M., Claudio, P., Gabriele, S., Vincenzo ,V..2016.The impact of the intellectual capital efficiency on commercial banks performance: Evidence from the US. Journal of Multinational Financial Management, V. 36, September:64-74.

Morch , Ove , Kjetil, F., Giovanni, P., Jorgen ,R..2017. Maximizing the rate of return on the capital employed in shipping capacity renewal. Omega, V. 67, March: 42-53.

Nedjati , Arman, and Izbirak, Gokhan, I..2013. Evaluating the Intellectual Capital by ANP Method in a Dairy Company. Social and Behavioral Sciences, V. 107, 11, December: 136-144.

Nitkiewicz, Tomasz, , Piotr, P., Neil, R..2014. An appraisal of regional intellectual capital performance using Data Envelopment Analysis. Applied Geography, V. 53, September: 246-257.

Novy, Martin, Jana, N., Miroslav , B..2016. Pricing in Construction Project Management Performed by the Self-employed. Procedia Engineering, V. 161: 759-764.

Raman , Ponniah, Murali, S., Naresh, K..2016 Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion. Revista de Psicología del Trabajo y de las Organizations, V. 32, 1, January–April: 25-37.

Sadalia, Isfenti S. and Lubis, Arlina N..2015. Discriminant Analysis of Intellectual Capital Model of State University in Medan. Social and Behavioral Sciences, V. 211, 25 November: 476-480.

Saner , Tulen , S. and Eyupoglu, Serife.2015. The Job Satisfaction of Bank Employees in North Cyprus. Procedia Economics and Finance, V. 23: 1457-1460.

Suarez , Eva S., Arturo C. M., Jose L. R., Rafael P. C. 2017. Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015). European Research on Management and Business Economics, 23, 3, September–December, pp: 147-156.

Tamer , Idil, Beliz, D., Mehmet, S..2014. Unorthodox Forms of Capital in Organizations: Positive Psychological Capital, Intellectual Capital and Social Capital. Social and Behavioral Sciences, V. 152, 7 ,October: 963-972.

Valasek, Justin.2018. Dynamic reform of public institutions: A model of motivated agents and collective reputation. Journal of Public Economics, 168, December, pp.: 94-108.

Yaseen ,Saad, G. Y., Dima, D., Yasmeen ,H..2016. The impact of intellectual capital on the competitive advantage: Applied study in Jordanian telecommunication companies. Computers in Human Behavior, V. 62, September: 168-175.

Yu , Ai , Lucia, G.L., Isidora, K..2017. The role of Intellectual Capital Reporting (ICR) in organizational transformation: A discursive practice perspective. Critical Perspectives on Accounting, V. 4 February: 263-272.

Statistics
Article View: 724
PDF Download: 944