ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND QUALITY OF WORK LIFE AMONG NURSES IN PORT SAID HOSPITALS | ||||
| Port Said Scientific Journal of Nursing | ||||
| Article 7, Volume 7, Issue 1, June 2020, Page 26-50 PDF (897.21 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/pssjn.2020.21642.1012 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Noura Elnahas  1; Fatma Ahmed Abed Ali Osman2; Sonia Mohamed Elsayed Elsayad3
| ||||
| 1administration - nursing faculty-portsaid university | ||||
| 2Professor of Nursing Administration Faculty of Nursing -Cairo university | ||||
| 3Assist. Prof. of Psychiatric Nursing and Mental Health -Faculty of Nursing- Port Said University | ||||
| Abstract | ||||
| Background: It is vital to increase nurses’ quality of work life because this has the potential both to improve organizational citizenship and ensure an adequate nursing work force. Aim: To explore the relationship between organizational citizenship behavior and quality of work life among nurses in Port Said hospitals. Subjects and Method: A descriptive comparative correlation research design was utilized. Setting: This study was conducted in General Port Said hospital and Atta Specialized hospital. Subjects: A sample of 207 nurses who at job in time of the study. Tools of data collection: Two tools included organizational citizenship behavior scale and quality of work life components. Results: Showed that, high percentage of studied nurses agreed on organizational citizenship behavior scale. It was determined that the nurses obtained the highest score from the altruism, conscientiousness dimension followed by courtesy. Regarding quality of work life components, it was found that around half and more of the studied person agreed on overall quality of work life. Conclusion:There was positive correlation among organizational citizenship behavior and dimensions of quality of work life. Recommendation: Increase training programs in hospitals help nurses to achieve the required skills and improve communication among nurses. | ||||
| Keywords | ||||
| Organizational citizenship behavior; nurses and quality of work life | ||||
| References | ||||
|
Abubakar, A.M., Anasori, E., &Lasisi, T.T. (2019): Physical attractiveness and managerial favoritism in the hotel industry: The light and dark side of erotic capital. Journal of Hospitality and Tourism Management, 38, 16-26.
Alfonso, L., Zenasni, F., Hodzic, S., & Ripoll, P. (2016):Understanding the mediating role of quality of work life on the relationship between emotional intelligence and organizational citizenship behaviors. Psychological Reports, 118(1), 107-127.
Allameh, S. M., Sha’baniNaftchali, J., Khaza’ee Paul, J., VericKazemi, R., &Amani, M. (2014): “The presentation of the relationship structure between perceived spiritual leadership with commitment, organizational citizenship and nurses’ performance.” The seasonal journal of nursing management. 3(3):52-60.
Amini, A., &Mortazavi, S. (2013): The impact of the broadcasting mistake management culture in a healthy organization on the quality of the personnel work life. Jclin.Diagn,Res;(7),507-512.
Bakhshi, A., Sharma, A.D., & Kumar, K. (2011): Organizational commitment as predictor of organizational citizenship behavior. European journal of business and management, 3(4), 78-86.
Chowdhury, R. (2019): A holistic approach to employee engagement. In systems thinking for management consultants (pp. 269-304).Springer, Singapore.
Dargahi , H., Alirezaie, S., &Shaham, G. (2012): Organizational citizenship behavior among Iranian nurses. Iranian journal of public health, 41(5), 85.
Davoudi, M. (2014): The study relationship between quality of work life and human resource development of teachers. International journal of management and humanity sciences. 3 (1): 1269-80.
Elamin, A. M., &Tlaiss, H. A. (2015): Exploring the relationship between organizational citizenship behavior and organizational justice in the Islamic Saudi Arabian context. Employee Relations, 37(1), 2-29.
Hamed, A. (2014): Perception of assistant teaching staff of their leaders transformational leadership behaviors and its relation to their organizational citizenship behaviors in Suez Canal University.
Jahani M.A.(2018): Datasets on organizational citizenship behavior in the selected hospitals with different ownership. Journal of health management,(19),288-292.
Kazemipour, F., Amin, S. M., &Pourseidi, B. (2012): Relationship between workplace spirituality and organizational citizenship behavior among nurses through mediation of affective organizational commitment. Journal of Nursing Scholarship, 44(3), 302-310.
Lee, K., & Allen, N.J. (2002): Organizational citizenship behavior and workplace deviance: the role of affect and cognition. Journal of Applied Psychology, 87:131-42.
Manaois, J. O. (2014): An analysis of the organizational citizenship behaviors and quality of work-life of slers employees (Doctoral dissertation, Xavier University).
Marzuki, N.A. (2013): The impact of personality on employee well-being. European Scientific Journal, ESJ, 9(20).
Nafei, W. (2015): Meta-analysis of the impact of psychological capital on quality of work life and organizational citizenship behavior: A study on Sadat City University. International Journal of Business Administration, 6(2), 42.
Podsakoff, M.(1990):Transformational leader behaviors and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1: 107-42
Pradhan, R. K., Jena, L. K., &Kumari, I. G. (2016): Effect of work–life balance on organizational citizenship behavior: Role of organizational commitment. Global business review, 17(3), 15S-29S.
Quadri, A. A. (2019): Employees perception on effective reward system and motivating incentives to enhance performance in Irish owned restaurants: A case study of reward management system in Comet Restaurant Dublin (Doctoral dissertation, Dublin Business School).
Sandhya Nair, G. S. (2013): A study on the effect of quality of work life (QWL) on organizational citizenship behavior (OCB)-With Special reference to College Teachers is Thrissur District, Kerala. Integral Review: A Journal of Management, 6(1).
Shazly, M., &Fakhry S.F. (2014): Nurses’ perception of the quality of nursing work life and related priorities for improvement in Ain Shams University specialized hospital. Journal of American Science, 10(1), 123-131.
Soto, C. J., John, O. P., Gosling, S. D., & Potter, J. (2011): Age differences in personality traits from 10 to 65: Big Five domains and facets in a large cross-sectional sample. Journal of personality and social psychology, 100(2), 330.
Suresh.D.(2013):“Quality of Nursing Work Life among nurses working in selected government and private hospitals in Thiruvananthapuram. AchuthaMenon Centre for Health Science Studies .SreeChitraTirunal Institute for Medical Sciences & Technology .Thiruvananthapuram, Kerala.
Swaminathan, S., &Jawahar, P. D. (2013): Job satisfaction as a predictor of organizational citizenship behavior: An empirical study. Global journal of business research, 7(1), 71-80.
Swamy, D., Swamy, N., Rashmi, S. (2015): Quality of work life, scale development and validation. The international journal of caring sciences, 8(2): 281.Tabrsa, Gh.,Esma’eeliGivi, M., Esma’eeliGivi, H., (2010): “The factors effective on organizational commitment behavior in a military hospital”. The journal of military medicine, 2(12):93-99.
| ||||
|
Statistics Article View: 357 PDF Download: 995 |
||||
