ASSESSMENT OF AVAILABILITY OF THE INTERNAL MARKETING ELEMENTS AT FACULTY OF NURSING | ||||
| Port Said Scientific Journal of Nursing | ||||
| Article 13, Volume 7, Issue 2, June 2020, Page 114-132 PDF (552.41 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/pssjn.2020.95702 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Ali Daifallah Abo Soliman1; Neamat Mohamed El-sayed2; Sanaa Abd El-azeem Ibrahim3; Rasha Ibrahim El-sayed Inany3 | ||||
| 1Nursing Administration, Faculty of Nursing, kafr El-sheikh University | ||||
| 2Nursing Administration, Faculty of Nursing, Damanhur University | ||||
| 3Nursing Administration, Faculty of Nursing, Port Said University | ||||
| Abstract | ||||
| Background: The aim of this study was to assess the availability of internal marketing elements among internal customers of the Faculty of Nursing, Port Said University. Sample: the study was carried on all available internal customers of the faculty (n=378). Research design A descriptive research design was utilized. Data collection tools: data are collected using three tools: to assess the availability of internal marketing elements for teaching staff, employees and nursing students.Results: revealed that the most available element of the internal marketing among teaching staff, employees and students is the communication element(76.5%, 69.1%, 72.1% retrospectively), followed by supervision (75.1%) and scientific research support among teaching staff(73.2%), supervision and safety measures among employees (67%) and supervision and achievement and rewards among students (70.7%). Whereas, the lowest available element is the benefits among teaching staff, employees and students (52.5%, 43.5%,68.2% retrospectively). Conclusion: availability of internal marketing elements at the faculty is moderately fulfilled. The highest mean score of it were among the teaching staff (70.6%) followed by students(69.5%) and employees (62.3%). Recommendations:The study recommended that academic managers have to develop an internal marketing strategy for Faculty of Nursing at Port Said University. | ||||
| Keywords | ||||
| Key words: Internal marketing; internal customer; teaching staff; students; employees | ||||
| References | ||||
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