Evaluating the Performance of Order Fulfillment Process in Supply Chain | ||||
| The Egyptian International Journal of Engineering Sciences and Technology | ||||
| Article 4, Volume 20, EIJEST, Vol. 20, 2016, September 2016, Page 38-48 PDF (441.06 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/eijest.2016.97170 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| A Zaieda* 1; M Mansour2; M Mostafa2 | ||||
| 1Professor, Dean, collage of computer and informatics, Zagazig University, Zagazig, Egypt | ||||
| 2Department of Industrial Engineering, Faculty of Engineering, Zagazig University, Zagazig, Egypt | ||||
| Abstract | ||||
| enhance organizational productivity and profitability. It is stated that supply chain performance measurement is an important step in developing supply chain. Performance measurement has a substantial role to play in setting objectives, evaluating performance, and determining future courses of actions. The order fulfillment process specifies the particular steps regarding the flow of the customer orders through supply chain and how customer orders are: generated, entered, processed, manufactured, documented, picked, delivered and also how postdelivery is handled, so it is considered the main process to integrate and manage supply chain. The purpose of this study is to evaluate the performance of the order fulfillment process through a developed measurement framework. A review of the current concepts of supply chain management and the related literature to supply chain performance measurement is performed. The measurement framework is divided into two categories of measures that evaluate the performance of order fulfillment activities and the accuracy of the delivered orders respectively. A survey is conducted through a questionnaire to give a weight for the measures of each category. Objectives Matrix tool is applied to each category to obtain an overall performance index for each category. A case study is made at a leading textile company in Egypt. The results are two performance indices for order fulfillment; the first one indicates the order fulfillment activity's performance and the other indicates the delivered order's accuracy as the main intent of the order fulfillment process. | ||||
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