Keywords = proactive customer service performance
| Number of Articles: 2 | ||
| 1 | The Effect of Emotional Labor on Citizenship Fatigue and Proactive Customer Service Performance in Travel Agencies | |
| Volume 23, Issue 2, December 2022, Page 361-383 | ||
| Nirmen Wasfy Gerges Hanen; Shimaa Abd El-Kawy Abd El- Tawab | ||
| 2 | The Effect of Fellow Workers’ Warmth and Competence on Frontline Employees’ Proactive Customer Service Performance and Turnover Intentions in Hotels | |
| Volume 12, Issue 1, March 2018, Page 171-185 | ||
| Yasser Abd El-Aty; Amr Deraz | ||
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