Evaluating the Relationship of Knowledge, Attitudes, and Practices of Home Delivery Handlers Regarding Avoid COVID-19 in Quick Service Restaurants | ||||
| International Journal of Heritage, Tourism and Hospitality | ||||
| Article 19, Volume 14, Issue 1, June 2020, Page 244-259 PDF (521.82 K) | ||||
| Document Type: Original Research Articles | ||||
| DOI: 10.21608/ijhth.2020.128069 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Suzan Elsayed Abdelrassoul; Hany Atef Kozmal | ||||
| Abstract | ||||
| Home delivery is one of the most critical steps in the food cycle regarding avoid COVID-19 in quick-service restaurants. The home delivery must meet or exceed food safety and hygienic practices because guest safety is the overall goal of foodservice. Therefore, home delivery is a complex process, but it can be successful when it focuses on guest needs and expectations. This study aims to measure the awareness, knowledge, and practices of food delivery handlers regarding home delivery procedures in order to apply the HACCP steps to protect food delivered from COVID-19 in quick-service restaurants. To achieve that, 600 self-administered questionnaires were distributed to home delivery handlers to ensure that proper hygienic home delivery practices during procedures are applied. The data were analyzed by SPSS program version 20. The result indicated that home delivery handlers know the right knowledge regarding avoiding COVID-19but they did not know how to apply it. As the total score of Attitudes and knowledge of food handlers mean is 4.52and, it is an excellent score, while the score of home delivery practices means is 3.86 and mean 3.32 in-home delivery area and equipment. | ||||
| Keywords | ||||
| Home Delivery; COVID-19; Quick Service Restaurants; Food Hygienic Practices; Food Handlers | ||||
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