التاثيرالمعدل للمرونة في العلاقة بين النبذ في مکان العمل والتنافر العاطفي " بالتطبيق على هيئة التمريض بالمستشفيات والمراکز الطبية بجامعة المنصورة "

Abubakar, A. M., Yazdian T. F., & Behravesh, E. (2018). A riposte to ostracism and tolerance to workplace incivility: a generational perspective. Personnel Review, 47(2), 441-457. Ahern,N.,Kiehl, E., Sole, M.,& Byers, J.(2006).A review of instruments measuring resilience‚ Issues in Comprehensive Pediatric Nursing ,29(2),103-125. Al-Atwi, A.‚ A. (2017). Pragmatic impact of workplace ostracism: toward a theoretical model. European Journal of Management and Business Economics, 26(1), 35-47. Anderson, J. W. (2009). Organizational shunning: The disciplinary functions of ―non-sense.‖ Atlantic Journal of Communication, 17, 36-50. Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human resource management, 43(1), 83-104 - 29 - Beheshtifar, M., & Omidvar, A. R. (2013). Causes to create job burnout in organizations‚ International Journal of Academic Research in Business and Social Sciences, 3(6),107. Baumeister, R. F.( 2009). Rejection elicits emotional reactions but neither causes immediate distress nor lowers self-esteem: A meta-analytic review of 192 studies on social exclusion‚ Personality and Social Psychology Review, 13, 269-309. Camps,J.,Stouten,J.,& Euwema,M. (2016). The Relation between Supervisors, Big Five Personality Traits and Employees Experiences of abusive supervision, Frontiers in Psychology, 7( 1),2- 11. Chan. E& Morrison, P.(2000). factors influencing the retention and turnover intentions of registered nurses in Singapore hospital, Nursing and Health ,2. Chung, Y. W. (2015). The mediating effects of organizational conflict on the relationships between workplace ostracism with in-role behavior and organizational citizenship behavior‚ International Journal of Conflict Management, 26(4), 366-385. Connor, R.M., & Davidson, J.R,(2003).Development of a new resilience scale: The Connor-Davidson resilience scale(CD-RISC)‚ Depression and anxiety,18(2),76-82 Doi:10.1080/01460860600677643. Dotan-Eliaz, O., Sommer, K. L., & Rubin, Y. S. (2009). Multilingual groups: Effects of linguistic ostracism on felt rejection and anger, coworker attraction, perceived team potency, and creative performance‚ Basic and Applied Social Psychology, 31(4), 363-375. Douglas, A. &Robert D.(2000) "Basic Statistics for Business and Economics"‚ MC Graw Hill. p.157. Erbes, B. (2017). The Mediating Role of Self-Compassion in Job Burnout in Human Service Providers Working in Faith-Based Contexts (Doctoral dissertation, Wheaton College). - 31 - Ferreira.A.I,Cardoso.C,&Braun.T,(2018),The mediating effects of ego- resilince in the relationship between organizational support and resistance to change, Baltic Journal of Management,13(1),104-124. Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the Workplace Ostracism Scale‚ Journal of Applied Psychology, 93(6), 1348-1366. Giumetti, G. W., Hatfield, A. L., Scisco, J. L., Schroeder, A. N., Muth, E. R., & Kowalski, R. M. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18(3), 297-309. Gül, H., İnce, M., & Özcan, N. (2011). The relationship between workplace mobbing and burnout among academics at a Turkish university‚ Research Journal of International Studies, 18(1), 118-134. Gungor.D.,&Perdu.N.( 2017).Resilience and acculturative pathways underlying psychological well-being of immigrant youh‚ International Journal of Intercultural Relations,56,1-12. Haq, I. U. (2014). Workplace ostracism and job outcomes: Moderating effects of psychological capital. In Human capital without borders: Knowledge and learning for quality of life: Proceedings of the management, knowledge and learning international conference, 1309-1323. Heaphy,E.D., Dutton,J.E.,( 2008). Positive social interaction and the human body at work:Linking0rganization and physiology ‚ Academy Of Management Review,33,137-162. Hershcovis, M. S., & Barling, J. (2010). Towards a multifoci approach to workplace aggression: A metaanalytic review of outcomes from different perpetrators‚ Journal of Organizational Behavior, 31, 24-44. - 31 - Heuven, E., Bakker, A. B. (2006). Emotional dissonance, Burnout, In-Role Performance Among Nurses and Police Officers, International Journal of Stress Management,13(4),423-440. Heuven, E., Bakker,A. B, (2003), Emotional dissonance and burnout among cabin atten- dants, Europen Joyrnal of Work and Organizational psychology,12(1). Hitlan, R. T., Kelly, K. M., Schepman, S., Schneider, K. T., & Zárate, M. A.( 2006). Language exclusion and the consequences of perceived ostracism in the workplace. Group Dynamics: Theory, Research, and Practice, 10, 56-70. Hofmann.v, Stokburger- sauer. N.E.(2017).The impact of emotional labor on employees work -life balance perception and commitment: A study in the hospitality industry, International Journal of Hospitality Management, 65,47-58. Hopfol,S.,Steven,N.R.,&Zalta,A.K.(2015). Expanding the science of resilience:conserving resouces in the aid of adaptation,Psychological Inquiry:An International Journal for the Advancement of Psychological Theory,26(2),174-180. Hsu, L. (2013). Work motivation, job burnout, and employment aspiration in hospitality and tourism students—An exploration using the self-determination theory‚ Journal of Hospitality, Leisure, Sport & Tourism Education, 13, 180-189. Hunter, E. M., Penney, L, M. (2014). The waiter spit in my soup! Antecedents of customer- directed counterproductive work behavior, Hum, perform, 27,262-281. Jones, E. E., Carter-Sowell, A. R., Kelly, J. R., & Williams, K. D. (2009). I'm out of the loop': Ostracism through information exclusion. Group Processes & Intergroup Relations, 12(2), 157-174. Karatep,O.M. (2011). Do job resources moderate the effectof emotional dissonance on burnout?Astudy in - 32 - the city of Ankara, Turkey, International Journal of Contemporary Hosptality, 23(1), 44-65. Karatepe ,O.M., Aleshinloye, K.D., (2009). Emotional dissonance and emotional exhaustion among hotel employees in Nigeria, International Journal of Hospitality Management 28 (2), 349–358. Karatepe,O.M, Choubtarash,H.,(2014). The effect of perceived crowding,emotional dissonance,and emotiona exhaustion on critical job outcomes:Astudy of ground staff in the airline industry, Journal of Air Transport Management, 40,182-191. Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition‚ Psychological review, 110(2), 265. Keye,M.D.,& Pidgeon, A. M,(2013),An Investigation of the Relationship between Resilience, Mindfulness, and Academic self-Efficacy, Open ‚Journal of Social Sciences,6(1),1-4. Kurtessis,J.N.,Eisenberger,R.,Ford,M.T.,Buffardi,L.C,Stewa rt,K.A.,&Aids.(2017). Perceived organizational support:ameta-analytic evaluation of organizational support theory,Journal of Management ,43(6),185- 1884. Larrabee. J. H et al.,(2003).Predicting registered nurse job satisfaction and intent to leave‚ Journal of Nursing Administration,33(5). Luthans,F.,Vogelgesang. G.R.,& Lester. P. B. (2006). Developing the psychological capital of resiliency‚ Human Resource Development Review,5(1),25-44. Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of organizational behavior, 2(2), 99-113. Mitchell,T.R.,Holtom,B.C.,Lee,T.W.,Sablynski,C.J.,&Erez, M.,(2001).Why people stay:Using organizational embeddedness to predict volunary turover,Academy of Management Journal,44,1102-1121. O'Reilly, J., Robinson, S. L., Berdahl, J. L., & Banki, S. (2014). Is negative attention better than no attention? - 33 - The comparative effects of ostracism and harassment at work‚ Organization Science, 26(3), 774-793. Park.J., Rutherford. B.,& Sang. W.,(2014). Service Employees as Emotional Laborers: Psychological and Behavioral Outcomes,13th International Research Conference in Service Management, France. Pohl.S., Santo.D., & Battistelli. A.(2015). Empathy and emotional dissonance: Impact on organizational citizenship behaviors. Revue européenne de psychologieque appliquée , 65,295–300. Purani.k &Sahadev. S.(2007).the moderating role of industrial experience in the job satisfaction intention to leave relationship, An empirical study among salesmenhn in India, Journal of business and industrial marketing.23(7). Rhoades, L., Eisenberger, R. (2002). Perceived organizational support:Areview of the literature. Journal of Applied Psychology, 87,698-714. Robertson‚ I.,& Cooper. C.(2011).Will-being: Productivity and happiness at work, Springer‚ Authors: Robertson, Ivan, Cooper, Cary. Robinson, S. L., O’Reilly, J., & Wang, W. (2013). Invisible at work: An integrated model of workplace ostracism. Journal of Management, 39(1), 203-231. Rupp, D. E., & Cropanzao, R. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifocal organizational justice‚ Organizational Behavior and Human Decision Processes, 89, 925-946. Rutter.M.(2006). Implication of resilience concepts for scientific understanding, Annals of the New York Academy of sciences,1094(1),1-12. Sharifi,S.S.&Esfidani, M. R. (2014).The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty the mediating role of trust and dissonance, International Journal of Retail & Distribution Management,42(6).553-575 - 34 - Shen, H. and Huang, C. (2012). Domestic migrant workers in China's hotel industry: An exploratory study of their life satisfaction and job burnout‚ International Journal of Hospitality Management, 31(4), 1283- 1291. Shin,J,Taylor,M.S &Seo.M. (2012). Resources for change: the relatioships of organizational inducements and psychological resilience to employees attitudes and behaviors towards organizational change‚ Academy of Management Journal, 55(3), 727-758. Sommer, K. L., Williams, K. D., Ciarocco, N. J., & Baumeister, R. F. (2001) . When silence speaks louder than words: Explorations into the intrapsychic and interpersonal consequences of social ostracism‚ Basic and Applied Social Psychology, 23, 225-243. Tedeschi.R.G.,&Calhoun.L. G.(2004),Posttraumatic growth: Conceptual foundations and empirical evidence. Psychological inquiry,20(1),1-8. Tsai,C,W.,( 2009),The important effect of employees emotion management ability on his/her service behaviour in the international tourist hotel, Serv,Ind,J,29(10),1437-1449. Twenge, J.M., Baumeister, R. F., DeWall, C,N., Ciarocco,N.J.,&Bartels,J.M. (2007). social exclusion decreases prosocial behavior‚ Journal of Personality and Social Psychology, 92,56-66. Twengr,J.M.,Baumeister,R.F.,Tice,D.M.,&Stucke,T.S,(200 1). If you can’t join them,beat them:Effects of social exclusion on aggressive behavior‚ Journal of Personality and Social Psychology ,81,1058-1069. Vincent, C.&, Rob, B.(2011). The relationship between psychological contract breach and organizational commitment: Exchange imbalance as a moderator of the mediating role of violation‚ Journal of Vocational Behavior, 78, 283–289. Wanberg,C.R.,&Banas,J.T.(2000). Predictors and outco es of openness to changes in a reorganizing workplace‚ Journal of Applied Psychology,85(1),132-142. - 35 - Wang.J., Cooke. F.L.,& Huang, W.(2014). How resilient is the (future) Workfares in China? A study of the banking sector and implication for human resources development‚ Asia Pacific Journal Human Resoures,52(2),132-154. Wegge,J,Dick,R.V,&Bernstorff,(2010),Emotional dissonance in call centre work, Journal of Managerial Psychology,25(6),596-619. Williams, K. D., & Nida, S. A. (2011). Ostracism. Current Directions in Psychological Science, 20, 71-75. Wu, L., Wei, L., & Hui, C. (2011). Dispositional antecedents and consequences of workplace Ostracism: An empirical examination. Frontiers of Business Research in China, 5(1), 23-44. Wu,L.,Liu,J.,&Xu,J.(2010).Workplace Ostracism and Organizational Citizenship Behavior: The Role of Organizational Identification and Collectivism Tendency‚ Nankai Business Review,3,36-44. Yan,B.,Zhou,Y.,Long,E., &Yang,G.,(2014).The influence of workplace ostracism on Counterproductive Work behavior:The Mediating Effect of State Self-control. social behavior and Personality: an International Journal ,42(6),180-186. Youssef,C,M,& Luthans,(2007). Positive organizational behaior in the workplace:The impact ofhope,optimism and resilience, Journal of Management,33(5),774- 800. Yozgat,U.,Calidkan,S,C.,&Uru,F,O,(2012). Exploring Emotional dissonance: On Doing What Feel and Feeling What you Do, Procedia-Social and Behavioral Sciences, 58,673-682. Zadro, L., Williams, K.D.,& Richardson, R.(2004).How Low can you go? Ostracism by computer is sufficient to lower self- reported levels of belonging, control, self-esteem, and meaningful existence‚ Journal of Experimental Social Psychology,40,560-567. - 36 - Zautra. A.J.(2009). Resilience: One part recovery, two parts sustainability, Journal of Personality,77(6),1935- 1943. Zhao, H., Peng, Z., & Sheard, G. (2013). Workplace ostracism and hospitality employees’ counterproductive work behaviors: The joint moderating effects of proactive personality and political skill‚ International Journal of Hospitality Management, 33, 219-227.