Exploring the role of the Faculties of Tourism and Hotels' staff members in developing students' soft skills | ||||
| International Journal of Heritage, Tourism and Hospitality | ||||
| Article 15, Volume 15, Issue 1, June 2021, Page 162-173 PDF (446.66 K) | ||||
| Document Type: Original Research Articles | ||||
| DOI: 10.21608/ijhth.2021.230352 | ||||
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| Authors | ||||
| Dina Ahmed; Walid Amin; Doaa Hezah; Mohamed Ezzat | ||||
| Abstract | ||||
| Soft skills are very important for graduates of colleges of tourism and travel HR departments selecting new employees, they are looking for soft skills, such as personality skills, communication skills, and management when skills. The main purpose of this study is to explore the role of staff members of the Faculties of Tourism and Hotels in developing students' soft skills. The questionnaire was used as a means of collecting data from the sample which included all faculties of tourism and hotels in Egypt. A total of 120 Questionnaires were returned and about 14 are rejected because they were not completed, which left (106) responses suitable for the final analysis. The gathered data from the questionnaire were statistically converted using the (SPSS 22) program. this study concluded that there are types of soft skills that faculties targeted to develop among students, communication skills came in the first rank and critical thinking skills came in the last rank. There are roles that the faculty members play to develop soft skills among students at the colleges of Tourism and Hotels based on the responses of the study sample, encouraging students to develop their skills during lectures came in the first rank and courses for distance or online learning in soft skills Specialization came in the last rank. Many obstacles impede the development of soft skills among students of faculties of tourism and hotels according to the responses of the study sample, taking care of the basic technical skills (hard skills) of the courses rather than soft skills came in the first rank and Students are not interested of soft skills came in the last rank. | ||||
| Keywords | ||||
| Soft Skills; Staff Members; Tourism Sector; Egypt | ||||
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