Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels
Rady, A., Ezz El-dien, M., Kamel, M. (2024). Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels. EKB Journal Management System, 17(1), 1-26. doi: 10.21608/mjthr.2023.242328.1116
Ahmed Rady; Mahmoud Ezz El-dien; Moamen Kamel. "Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels". EKB Journal Management System, 17, 1, 2024, 1-26. doi: 10.21608/mjthr.2023.242328.1116
Rady, A., Ezz El-dien, M., Kamel, M. (2024). 'Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels', EKB Journal Management System, 17(1), pp. 1-26. doi: 10.21608/mjthr.2023.242328.1116
Rady, A., Ezz El-dien, M., Kamel, M. Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels. EKB Journal Management System, 2024; 17(1): 1-26. doi: 10.21608/mjthr.2023.242328.1116

Guests' Expectations and Perceptions of the Quality of Accounting Services in Hotels

Minia Journal of Tourism and Hospitality Research MJTHR
Volume 17, Issue 1, June 2024, Page 1-26  XML PDF (627.15 K)
Document Type: Original Article
DOI: 10.21608/mjthr.2023.242328.1116
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Authors
Ahmed Radyorcid 1; Mahmoud Ezz El-dien email 2; Moamen Kamel3
1Hotel Management Dep., Faculty of Tourism and Hotels, Minia University, Minia, Egypt
2Hotel Management Department, Faculty of Tourism and Hotels, Minia University, Egypt
3Hotel Management Department, Faculty of Tourism and Hotels, Minia University
Abstract
Accounting services have become one of the services that guests expect the hotel management to give in a distinctive manner. The research aimed to explore the gap between the guests’ expectations and the guests’ perceptions about the accounting services in hotels. This research adopted a quantitative approach with questionnaire form conducted on a cluster random sample of guests (431 respondents), in three, four, and five-star hotels located in governorate of Red Sea “Hurghada, and Marsa Alam”, governorate of South Sinai “Sharm El Sheikh”, governorate of Cairo, governorate of Aswan, governorate of Luxor, and governorate of Minia. This questionnaire aimed to evaluate the guests’ expectations and perceptions about the accounting services in hotels. Statistical package for social science (SPSS) software version 22.0 was used to analyze the data. The results of this research shown that there are statistically significant differences between the expectations and the perceptions of guests about the accounting services types in hotels, these differences were in favor of the expectations of guests (Sig. = 0.000, Mean = 3.69, SD = 0.605), as well as there are statistically significant differences between the expectations and the perceptions of guests about the level of accounting services in hotels, these differences were in favor of the expectations of guests (Sig. = 0.000, Mean = 3.96, SD = 0.652).
Keywords
Accounting Services; Guests’ Expectations; Guests’ Perceptions
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