Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment
Ahmed, Y., Moustafa, L., Abdien, M. (2023). Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment. EKB Journal Management System, 7(2), 19-34. doi: 10.21608/sis.2023.254691.1159
Yasmeen Ashraf Ahmed; Lamiaa Moustafa Moustafa; Mohamed Kamal Abdien. "Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment". EKB Journal Management System, 7, 2, 2023, 19-34. doi: 10.21608/sis.2023.254691.1159
Ahmed, Y., Moustafa, L., Abdien, M. (2023). 'Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment', EKB Journal Management System, 7(2), pp. 19-34. doi: 10.21608/sis.2023.254691.1159
Ahmed, Y., Moustafa, L., Abdien, M. Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment. EKB Journal Management System, 2023; 7(2): 19-34. doi: 10.21608/sis.2023.254691.1159

Information Technology in Hotels to Improve Employee Performance: The Moderating Role of Employee Empowerment

Journal of Tourism, Hotels and Heritage
Volume 7, Issue 2, December 2023, Page 19-34  XML PDF (504.74 K)
Document Type: Original Research
DOI: 10.21608/sis.2023.254691.1159
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Authors
Yasmeen Ashraf Ahmed email 1; Lamiaa Moustafa Moustafa2; Mohamed Kamal Abdien3
1Ph.D. Candidate, Hotel Studies Department, Faculty of Tourism and Hotels, Matrouh University.
2Professor, Hotel Management Department, Faculty of Tourism and Hotels, Matrouh University.
3Associate Professor. Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University.
Abstract
Using information technology in the hotel industry is constantly evolving, and new technologies are occurring all the time. As technology continues to advance, it is expected to see even more innovative ways for hotels to use IT to improve the guest experience and to enhance operational efficiency. Therefore, this study mainly aims to assess the relationship between information technology and employee performance. It also tried to investigate the moderating role of the employee empowerment in this relationship.
In this research, a stratified random sampling technique, a target sample of 60 hotels was selected, and data was distrusted to 1200 employees, however, only 770 questionnaires forms were obtained and valid. Generally, the results emphasized that six elements of information technology have significant impact on employee’s performance in hotels. Furthermore, the results indicated the moderating role of employee empowerment in the relationship between information technology and employee performance. Accordingly, the study provides hotel managers with many beneficial implications to possess a competitive and empowered information technology in order to enhance their employee performance.
Keywords
Information technology; Employee performance; Employee Empowerment
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