The White Mirror of The Ministry of Antiquities: The Role of Training the Antiquities Inspector in Achieving Tourist Satisfaction (Applying on the Temple of Hatshepsut) | ||||
| International Journal of Tourism and Hospitality Management | ||||
| Article 7, Volume 2, Issue 1, June 2019, Page 126-168 PDF (1.41 MB) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/ijthm.2019.52150 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Walaa Mohamed Abdelhakim* ; Aya Mohamed Magdy | ||||
| Faculty of Tourism and Hotels, Minia University, Egypt | ||||
| Abstract | ||||
| The Ministry Of Antiquities Employs For Each Opened Archeological Site In Egypt A Certain Staff With A Variety Of Responsibilities And Duties. On The Top Of Each Site Staff Is The Antiquities Inspector, One Or More In The Same Site, Who Among His Main Duties; Accompanying Foreign Missions In Archaeological Excavations, Accompanying Archaeological Exhibitions Abroad, Explaining To State Guests Visiting The Archaeological Sites, And Representing The Ministry Of Antiquity In The Governorate Where He Works. Thus The Antiquities Inspector Is Acting Like A Mirror; For The Ministry In His Contacts With The Visitors Of The Site Directly And Also For The Egyptian Destination Image Abroad Indirectly. This Mirror In Order To Be White, Which Means Reflecting The Best Image For The Antiquities Inspector, He Must Receive Certain Training Programs That Are Organized By The Ministry In Cooperation With Different Archaeological And Specialized Institutions To Enhance His Performance In A Perfect Way. This Is Reflected In The Tourist Satisfaction In The Archeological Site. The Research Aims To Give An Overview On The Antiquities Inspector, His Main Responsibilities, The Required Training Programs Applying On The Archeological Site Of Hatshepsut Temple, Evaluating Both The Performance Of The Antiquities Inspector And Tourist Satisfaction. The Research Methodology Includes Qualitative And Quantitative Methods; Survey Method Using Questionnaire Instrument Will Be Used To Obtain The Primary Data And The Total Sample Of 80 Tourists Visiting Hatshepsut Temple In Luxor. The Software Of Data Analysis Used Was SPSS Version 22. The Qualitative Methods Depends On Interviews That Were Carried Out With The Antiquities Inspector In Hatshepsut Temple To Determine His Actual Needs Of Specialized Training Programs And How To Be Useful For Him In The Area Of His Work. The Main Outcome Of The Research Is Acknowledging The Positive Relationship Between The Training Of Antiquities Inspector And The Tourist Satisfaction In The Archeological Site. This Is Achieved Through Performance Training Of Staff Reflected On Their Performance And This Affects Strongly On The Tourist Satisfaction Or Dissatisfaction. Based On The Results, Some Recommendations Were Suggested To Improve The Performance Of The Antiquities Inspector. | ||||
| Keywords | ||||
| Antiquities Inspector; Hatshepsut Temple; Training; tourist satisfaction; performance | ||||
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