Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman)
Al-Zghoul, M., Abd Al Qawi, A., Mahmoud, S., El -Zoghbi, M. (2019). Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman). EKB Journal Management System, 16(2), 95-103. doi: 10.21608/jaauth.2019.68498
Mohammed Ahmed Al-Zghoul; Ahmed Abd Al Qawi; Samy Wageh Mahmoud; Mohamed Sayed El -Zoghbi. "Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman)". EKB Journal Management System, 16, 2, 2019, 95-103. doi: 10.21608/jaauth.2019.68498
Al-Zghoul, M., Abd Al Qawi, A., Mahmoud, S., El -Zoghbi, M. (2019). 'Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman)', EKB Journal Management System, 16(2), pp. 95-103. doi: 10.21608/jaauth.2019.68498
Al-Zghoul, M., Abd Al Qawi, A., Mahmoud, S., El -Zoghbi, M. Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman). EKB Journal Management System, 2019; 16(2): 95-103. doi: 10.21608/jaauth.2019.68498

Impact of Integration between Quality Management Practices and Cost Management Techniques on Improving Financial Performance (A Field Study of Four and Five-Star Hotels in Amman)

Journal of Association of Arab Universities for Tourism and Hospitality
Article 11, Volume 16, Issue 2, June 2019, Page 95-103  XML PDF (674.69 K)
Document Type: Original Article
DOI: 10.21608/jaauth.2019.68498
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Authors
Mohammed Ahmed Al-Zghoul1; Ahmed Abd Al Qawiorcid 2; Samy Wageh Mahmoudorcid 3; Mohamed Sayed El -Zoghbi4
1Faculty of Tourism and Hotels, Suez Canal University
2faculty of tourism and hotels, Suez Canal University
3Hotels studies department, faculty of tourism and hotels, Suez Canal University
4Hotel studies department, faculty of tourism and hotel, Suez Canal University
Abstract
The study aims to investigate the impact of integrating quality management practices and cost management techniques on improving financial performance of Amman hotels. A questionnaire was developed and distributed to a sample of (360) managers in financial administrations, quality units, and operational departments in Amman hotels, out of them (224) were valid and suitable for statistical analyses. The results showed that a significant impact of quality management practices and cost management techniques on unfinancial performance. The study recommended hotels to continue integrating quality management practices and cost management techniques to be in line with recent and modern trends of cost management.
Keywords
Quality Management; Costs Management; Financial Performance; Hospitality Industry
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