EKB Journal Management System
Keywords = Customer Satisfaction
Number of Articles: 69
51

Evaluation of Customer Satisfaction about the Provided Services by EGYPTAIR Tourism and Duty Free

Volume 8, Issue 1, December 2019, Page 113-144
Doaa Yousry mahmoud; Amany El-Shahat Ibrahim; Hussein Abdel Wahab Abdel Rady
52

Quality Management and Literature: An Evaluative Reading of John Galsworthy's "Quality"

Volume 20, العدد العشرون الجزء التاسع, December 2019, Page 161-179
Gehan M. Anwar Deeb
53

Evaluation of after Sales Services in Airline Companies Case study: EgyptAir

Volume 8, Issue 1, December 2019, Page 189-240
Hussein Abdel Wahab Abdel Rady; Hla Raouf Elsbayee
54

أثر التمييز السعري على رضا وولاء السائحين: دراسة من الشرکات السياحية والفنادق الخمس نجوم

Volume 3, Issue 1, 2019, Page 16-38
رضا أبوزيد; مروة أبورية
55

Evaluating Airlines Promotion Policies and Tactics in Crisis Environment from Customers' Satisfaction Perspectives: Egypt Air' Case Study

Volume 2, Issue 1, June 2019, Page 75-107
Yasser Moustafa Shehawy; Fatma Abouzied
56

The impact of Overall service quality on Perceived value, Customer Satisfaction and Customer Retention: The case of Vodafone Egypt

Volume 41, Issue 1, January 2019, Page 5-69
نجلاء فريد حجازي
57

Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank

Volume 48, Issue 4, December 2018, Page 693-730
Yasser T. Halim; Samia A. Hanna El Sheikh
58

استخدام قنوات التسويق الإلکترونى في بناء ولاء العملاء في الفنادق

Volume 2, Issue 1, 2018, Page 56-69
أحمد سعيد; صالح عروس; جيهان نبيل
59

تأثير بيئة وجودة الخدمة على رضاء العملاء ونواياهم السلوکية في الفنادق

Volume 2, Issue 1, 2018, Page 127-146
ياسر إبراهيم; أبو النصر صبيح; محمود الصياد
60

Evaluating the Application of Food Safety in the Sailing Floating Restaurants in Egypt and its Impact on Customer Satisfaction: Case Study: Luxor and Aswan Floating Restaurants

Volume 12, Issue 1, March 2018, Page 198-209
Ahmed Atef; Ibrahim Ramadan
61

THE IMPACT OF THE VALUE ENGINEERING ON THE DECISION MAKING AND THE DEVELOPMENT OF THE CONSTRUCTION INDUSTRY IN EGYPT

Volume 41, Issue 2, March 2018, Page 57-65
Muhammad, Kh. M. A.
62

Relevant Correlations among Reputation, WOM and e-WOM with Satisfaction of Distance Education

Volume 47, Issue 2, 2017, Page 563-582
Osama Ahmed Abdelkader
63

Aqua Park Facilities as an Attraction Tool to Family Market: A Case Study on Hurghada's Hotel Properties – Red Sea, Egypt

Volume 11, Issue 3 (Special Issue), February 2017, Page 27-37
Sally Elsayed
64

مقارنة نماذج جودة الخدمة تؤثر على رضا العملاء عن الخدمات المصرفية عبر الإنترنت في مصر (باللغة الإنجليزية).

Volume 54, Issue 1, January 2017, Page 17-36
نيفين محمد الصغير
65

CUSTOMER PERCEPTIONS OF HOSPITALITY SERVICES AT SOME HERITAGE SITES IN EGYPT

Volume 13, Issue 2, 2016, Page 133-140
Fatma Mohammed Abdel-aal
66

Evaluation of Hotel Services in Mansoura University Guest House

Volume 23, Issue 2, August 2016, Page 94-113
67

TQM and Customer Satisfaction towards Business Excellence

Volume 4, Issue 1, January 2016, Page 21-32
M. N. Sheikholeslam; S. Emamian
68

The Impact of Tourism Service Quality on Customer Satisfaction and Behavioural Intention

Volume 12, Issue 2, 2015, Page 79-96
Ghada Abdalla; Abd Elazim Basiony; Alaa Mohamed Shaker
69

The effect of food product quality and staff performance in guiding the behavior of restaurant customers: a case study of Syrian restaurants in Egypt

Volume 11, Issue 3, 2014, Page 111-128
Mohamed Salah Ghanem
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